Owner Support

We’re here to support True Refrigeration owners anytime, anywhere. Find manuals, browse frequently asked questions, watch helpful videos, and more — right here, right now.

Register Your True Product

Service Manuals

Browse our library of service, installation, and operational resources.

Learn More

Serial Number Lookup

Enter the product serial number to view specific information regarding your True unit.

Find a Service Company

Locate a True service provider near you.

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Owner FAQs

How do I find information pertaining to my True Product?

To look up specific information pertaining to your True Product, visit our Serial Number Lookup page.
How do I find installation manuals for my True Product?

Installation manuals can be found here.
How do I purchase True Refrigeration products?

True sells through local dealers and distributors throughout the world. We also sell parts and accessories on our website. You can Request a Quote with True on specific models. Contact us, and we will put you in touch with the right representative.
Where can I find True Refrigeration product pricing?

Our dealers and distributors can provide specific pricing on True Refrigeration models. You can find True parts and accessory pricing on our website. In addition, you can request a quote on specific True models. Contact us, and we will put you in touch with the right representative.
Who do I call to service my True Product?

Any licensed commercial refrigeration company can work on your cabinet; however, we have preferred and recommended service companies that are familiar with our equipment.  Please visit the Service Company Locator To locate a preferred or recommended service company.