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Technical Support

Technical Support

Our technical service department is available by phone and online to provide installation, service, and maintenance answers for your True equipment.

Work Instructions

Work Instructions

Find your True equipment work instructions by part number or by model family and category.

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Serial Number Lookup

Serial Number Lookup

Enter the product serial number to view specific information regarding your True unit.

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TECHNICAL SUPPORT

Direct Service Line: 855.372.1368
Main Office Line: 800.325.6152
Fax: 636.379.1153

Available (CST)
Monday – Friday: 7 am to 6 pm
Saturday: 8 am to 12 pm
Sunday: Closed

Email: [email protected]

International Technical Support decorative

True Online Parts Search

True Online Parts Search

Enter your True product serial number to find replacement parts featuring expanded parts views for easy identification. Registration required.

 
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Technical FAQs

The industry's best warranty Service Bill Free for 7 years
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The industry's best warranty Service Bill Free for 7 years
Technical Support

Direct Service Line: 855-372-1368
Main Office Line: 800-325-6152
Fax: 636-379-1153

Available (CST)
Monday – Friday: 7 am to 6 pm
Saturday: 8 am to 12 pm
Sunday: Closed

Email: [email protected]

International Technical Support Follow Link

Parts Support

Direct Service Line: 800-424-8783
Main Office Line: 800-325-6152
Fax: 636-272-9471

Available (CST)
Monday – Friday: 7 am to 6 pm
Saturday – Sunday: Closed

Parts Email: [email protected]
Orders Email: [email protected]

Warranty Support

Direct Service Line: 855-878-9277
Main Office Line: 800-325-6152
Fax: 636-980-8510

Available (CST)
Monday – Friday: 7 am to 6 pm
Saturday – Sunday: Closed

Warranty Claims:[email protected]
Warranty Inquires: [email protected]
True Warranty Parts: [email protected]

International Warranty Support Follow Link

Customer Service

CUSTOMER SUPPORT

Our extensive support network of True professionals are dedicated to keeping your kitchen running smoothly.

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True Product Serial Number Lookup